Ebbo stopped managing their GRC tool and started managing their GRC program

After three years on their previous GRC platform, Ebbo had a tool though they just spent most of their time running it rather than doing the work it was supposed to support.

Evidence lived in SharePoint. The risk register lived in a spreadsheet. Bridging the gap between those systems and a GRC platform that was supposed to centralize everything meant constantly building process flows, adding custom fields, and patching functionality that should have been there from the start.

Audit season didn't mean reviewing controls. It meant manually collecting evidence and hoping everything was in the right place.

Getting visibility to the people who needed it: control owners, business partners, regional leads, required managing access and communication overhead the platform was never really designed to handle. Compliance felt like something that sat with Snr Manager, Compliance & Regulatory, Marcus Aden's team and got handed to everyone else at the worst possible time.

What Ebbo needed wasn't more configuration options. They needed a platform that would work the way the organization already worked, without requiring the team to rebuild it every time something changed.

Ebbo moved to Complyance, and the implementation experience was different from the start. Rather than handing over a platform and expecting the team to customize their way into it, Complyance worked alongside Marcus's team to align the deployment to Ebbo's internal processes and company culture.

Evidence collection (previously a manual exercise across SharePoint) is now handled through AI-driven automation. The platform reviews evidence, maps it to the relevant controls across frameworks, and surfaces gaps without someone having to chase them down. Audit prep shifted from an exercise in evidence gathering to an exercise in reviewing what's already been collected.

The risk register moved out of spreadsheets and into a shared environment where control owners and stakeholders can see what's being tracked and where things stand. Complyance now plays a central role in coordinating efforts, providing visibility, and building a shared understanding of risks and controls across the business.

Stakeholder access (previously a source of overhead) now runs through clearly defined roles that are easy to set and easy to adjust as the organization evolves.